Accessibility at Banks Warner Limited: Meeting Customer Needs

 

We are committed to meeting the accessibility needs of persons with disabilities in a timely manner. Whether you choose to bank online, by phone, at our ATMs or in person, Banks Warner Limited is dedicated to making accessibility a top priority.
Accessibility services

Banks Warner Limited is committed to providing products, services and facilities in a manner that allows people with disabilities equal opportunity to obtain, use and benefit from them and which respect the dignity and independence of people with disabilities.

Alternate format documents

Customers can request documents, such as account statements or brochures, in a variety of alternate formats including Braille, large print, e-text, accessible PDF or audio CDs.

 

Banks Warner Limited incorporates accessibility standards for online and mobile channels, as well as for the development of its new platforms.
Bank branches

All of our new branches are designed with accessibility in mind.
Our new branches feature:

• Automated/accessible doors, vestibules and washrooms
• Wheelchair access to Automated Teller Machines (ATMs), vaults and service areas
• Where possible, at least one parking space is reserved for customers with disabilities
• Also, many of our older branches have been retrofitted to enhance accessibility
• Our new branches feature tablets that offer real-time, two-way video remote interpretation (VRI) for American Sign Language (ASL) available any time during branch hours.

Automated Teller Machine (ATM)

Audio capability:
Accessible in English and French by plugging in a standard headset, you can be guided through your transaction with directional audio

Design features:
Lower screens and buttons to aid in wheelchair accessibility